Guarantee & Warranty

30-day, money-back guarantee

Time Attendance SystemAt ExakTime, we're passionate about creating superior time and attendance solutions combined with the best customer service in the industry. It's our #1 priority to make sure you’re completely satisfied with your purchase.

Simply put, we are not happy unless you are – that’s why we offer a full 30-day, no-hassle, money-back guarantee on your purchase. The 30 Day Money-back Guarantee Begins on the Customer Delivery Date.

What cannot be returned?

  • Custom software development is non-refundable.  

One-year warranty

The following products are warranted for one year and can be further protected under ExakCare Shield support:

  • JobClock HornetTime Attendance SystemTime Attendance System
  • JobClock/EX
  • FastTrakker Pro
  • FastTrakker
  • Keytab Reader

ExakTime will replace or repair, at our option, any of the above items that fail to perform their intended function. We cover all ground shipping costs in the U.S.

This coverage is valid as long as you follow ExakTime’s instructions with respect to installation, usage, cleaning and maintenance.

What's covered?

ExakTime will replace or repair, at our option, any of the above items that fail to perform their intended function, including:

All time and attendance recording and downloading functions
Audio and visual indicators
LCD screen on the FastTrakker and FastTrakker Pro
Gaskets, seals and weatherproofing
Bluetooth radio

What's not covered?

  • Accidents, alterations, misuse, vandalism, lost keys or theft. Any modification of the hardware voids this warranty.
  • Cosmetic issues, such as color changes due to weather, salt air, or chemicals
  • Batteries

Other Warranty Coverage

All mobile devices and accessories are warranted through their respective manufacturers.

ExakTime offers a lifetime warranty and will repair or replace, at our option, LockBox enclosures, Padlocks and Keytabs if they fail to perform their intended function.

The Fine Print

ExakCare and ExakCare Shield are non-transferable. Classic JobClocks are not eligible for ExakCare Shield. You are responsible for shipping the product to ExakTime. ExakTime will cover the outbound ground shipping for the replacement unit. If it is determined the problem is not covered under the terms or there is a “no problem found” diagnosis, you will be responsible for any related charges. Replacement or repair is at ExakTime's discretion.

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