Guarantee & Warranty
30-day, money-back guarantee.
At ExakTime, we’re passionate about providing superior time and attendance solutions, plus the best customer service in the industry.
Our first priority is to make sure you’re completely satisfied with your purchase. That’s why we offer a full 30-day, no-hassle, money-back guarantee on your purchase, beginning on the date purchased.
What cannot be returned?
Custom software development is non-refundable.
The following products are warrantied for one year, and can be further protected under ExakCare Shield support:
- JobClock Hornet
- FastTrakker Pro
- Keytab Reader
ExakTime will replace or repair, at our option, any of the above items that fail to perform their intended function. We cover all outbound ground shipping costs in the U.S. for replacement units.
This coverage is valid as long as you follow ExakTime’s instructions with respect to installation, usage, cleaning and maintenance.
- All time and attendance recording and downloading functions
- Audio and visual indicators
- LCD screen on the FastTrakker and FastTrakker Pro
- Gaskets, seals and weatherproofing
- Bluetooth radio
What’s not covered?
- Accidents, alterations, misuse, vandalism, lost keys or theft. Any modification of the hardware voids this warranty.
- Cosmetic issues, such as color changes due to weather, salt air, or chemicals
Other Warranty Coverage
All mobile devices and accessories are warranted through their respective manufacturers.
ExakTime offers a lifetime warranty and will repair or replace, at our option, LockBox enclosures, Padlocks and Keytabs if they fail to perform their intended function.
The Fine Print
ExakCare and ExakCare Shield are non-transferable. Classic JobClocks are not eligible for ExakCare Shield. You are responsible for shipping the product to ExakTime. ExakTime will cover the outbound ground shipping for the replacement unit. If it is determined the problem is not covered under the terms or there is a “no problem found” diagnosis, you will be responsible for any related charges. Replacement or repair is at ExakTime’s discretion.
Looking for pricing?
We tailor our time tracking solutions to customers’ needs, so pricing varies. Please fill out our form and we’ll contact you shortly to discuss a quote.