How ExakTime Works

ExakTime: Support and installation

The ExakTime System is easy to use for workers, payroll managers and owners. If you need technical assistance, however, at various times when you’re using the system, from setup to use in the field. ExakTime has you covered.

ExakTime offers technical support to all customers in two forms: ExakTime Professional Services (EPS) and the ExakCare Support Program.

EPS

EPS is ExakTime’s installation service that provides setup and testing of time tracking software on all of the devices in your system – TimeSummit time tracking software, PocketClock/GPS time tracking software, JobClock portable time clock and any other devices you own.

EPS includes:

  • Online installation and testing of all equipment and software
  • A walkthrough of AccountLinx, ExakTime’s exporting software
  • A walkthrough of JobClock.NET, ExakTime’s Internet service
  • Personalized, online or onsite training of field users and office staff

With EPS, you get faster installation of the system and the correct system configuration and training with minimal disruption to your business. While our professionals don’t handle every single aspect of the setup process, we do take care of the biggest technical items in new systems and act as project managers for your implementation.

ExakCare

With EPS, you get faster installation of the system and the correct system configuration and training with minimal disruption to your business. While our professionals don’t handle every single aspect of the setup process, we do take care of the biggest technical items in new systems and act as project managers for your implementation.

The ExakCare Support Plan includes:

  • All software and maintenance updates
  • Free access 24/7 to JobClock School videos and ExakTime Knowledgebase
  • Toll-free access to an ExakTime support specialist from 7 a.m. to 5 p.m. PDT, Monday through Friday. Chat begins at 6 a.m.
  • Unlimited GoToAssist, phone, chat and e-mail support.

Both EPS and ExakCare ensure ExakTime customers receive top-quality service for your system from our tech team.