Industry News

Stevie Award

ExakTime has won its first Stevie Award!

ExakTime is a proud to announce that we’ve received a 2019 Silver Stevie Award for our outstanding customer support!

We won a silver designation in our category of Customer Service Department of the Year – Computer Software – 100 or More Employees while competing with such tech industry stalwarts as Periscope Data, Intuit and Marketo.

“We are thrilled and humbled to have won a silver Stevie Award in recognition of our nonstop efforts to care for our customers,” says ExakTime Director of Customer Success Tom Zeliff. “ExakTime has always put great customer care at the top of our list, and it’s gratifying to get such high-profile recognition.”

The 13th Annual Stevie Awards for Sales & Customer Service held its award ceremony this past Friday in Las Vegas with a live broadcast on YouTube. More than 2,700 nominees were evaluated in the contest.

“We are thrilled and humbled to have won a silver Stevie Award in recognition of our nonstop efforts to care for our customers,” – Tom Zeliff, Director of Customer Success

What’s a Stevie Award?

The Stevie Awards were established in 2002 and are among the world’s most widely recognized business awards, recognizing all facets of achievement in the workplace.

The judges, an experienced panel of industry professionals specific to each category, review and score each nominee based on a range of metrics provided by the company.

What made us a winner?

ExakTime Director of Customer Success Tom Zeliff says it best: “ExakTime believes the customer support experience begins as soon as the customer first contacts us, and this ongoing relationship is just as important as the product experience.”

ExakTime’s claim to fame at this stage in our long legacy of great customer service is the seamless support we offered during our transition from an on-premises software provider to a SaaS-based platform, according to Zeliff.

Support cases brought by active ExakTime Connect customers—those using our cloud software—saw a steady decline between September 2017 and October 2018, and our customer satisfaction (CSAT) score from Zendesk finished at a tenth of a percent below our goal of 98 percent.

“Our product support and onboarding teams have excelled in scaling for efficiency to handle incredible growth of users in our SaaS platform,” Zeliff says, “without sacrificing the individual customer care and attention we are known for.”